The effects of COVID-19 are still apparent even until now that the economy is slowly recovering again. And this is most noticeable with how many businesses stopped operating. During the peak of the pandemic, the government had to impose several laws, such as lockdowns, as a response to this health crisis. This resulted in businesses closing down and adapting to work from home setup.
Everyone, including big corporations and small enterprises alike, was affected by the pandemic. But unlike most huge businesses that have a larger scale that can withstand circumstances, most small businesses were not able to survive. Typically, SMEs or small to mid-size enterprises operate on a limited capacity, making it challenging to execute long-term business plans. And this has brought huge financial losses, and even worst, closure for some businesses.
This pandemic revealed the flaw of focusing on growing and expanding businesses alone. Many enterprises then saw the need to establish a business model that could withstand unforeseen changes such as the pandemic. And one capable system that you can rely on is Customer Relationship Management or CSR.
CRM is a cloud solution that helps SMEs provide a seamless experience for their customers. There are many CRM solutions available in the market. But Dynamics 365 is one of the most reliable CRM systems. With the help of Microsoft online services technical support, you can rely on Dynamics 365 in helping you with many business operations, such as sales, finance, human resources, e-commerce, and customer service.